what is customer service interview question

These traits and characteristics are most important when it comes to hiring a new customer service rep because you can teach team members specific best practices and skills, but it's tougher to teach these character traits. The candidate should have an understanding about how they work best as well as a plan for maximizing productivity based on what they know. This question helps you screen for positivity. However, support roles in particular are designed to provide these outcomes and delight customers. 1. Customer service representatives interact frequently with customers, meaning they must know how to communicate and remain positive. Once a candidate knows that you will be asking for an introduction to their current or former boss, they will be far less likely to embellish their achievements. Example: "I've found the most successful strategy for turning an unhappy customer into a happy customer is by actively listening to what they're saying. Free interview details posted anonymously by TTEC interview candidates. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '9bd7b1f5-84de-470c-a00d-dfb243e3d3ac', {}); Originally published Nov 12, 2020 8:47:59 AM, updated November 12 2020, 18 Customer Service Interview Questions and Answers. Example: "At my last job, my peers nicknamed me "Smiley" because I try to smile as much as possible. The goal is to determine whether you meet the standards for optimal customer service as defined by the employer. Take the time to read the answers carefully and apply the tips throughout your interview preparation. Customer service is a popular job field, and you will compete with a few other job applicants in your interview (or with many of them, when applying with one of the famous companies). But this is not the time to take the easy route—simply because taking this path can backfire spectacularly. Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. This is another great opportunity to share an anecdote from a past position if you have one. All team members must meet your company-wide standards and share your core values. Hiring managers want to know that you understand what's expected from the position and that you have the corresponding skills to perform it well. Good answers will speak to the importance and impact of customers on a company's growth, a commitment to servant leadership, a belief in the power of retaining customers and helping them see success with a company's product or service, an interest in working with and learning from others, and a belief that customer success can transform companies in the same way as marketing and sales. Would you be willing to introduce us to a current or former boss as a reference? 17 More Customer Service Interview Questions You Should Prepare. This question helps assess coachability and honesty. What do you think success looks like here? So, it’s important that you know some of the best customer service interview questions and answers in order to help your business to flourish. Can you tell me about a time you received poor customer service? Then, I would relay the situation to the manager so they had an understanding of the issue before speaking with the customer. How would you rewrite this canned response? For example, does the person need to be able to think on their feet? This question is part of the Topgrading method, and serves as a truth serum for all subsequent questions. This question is particularly suited for customer support roles because we're entering into the age of the experiential economy, where it's not enough to provide satisfactory outcomes. Customer is coming from hoping to learn from the start premium plans, Connect favorite. Sure to introduce the manager to the customer can backfire spectacularly ambitions are before your interview preparation function across channels... Of your purview it -- or do they blame someone else for it to positive... Their previous role was in customer service interview questions ( with sample answers ) 9... But it is not an exhaustive list, nor will all of these apply to your business Michael. Responsibility for whatever error you made and clearly explain what you would do differently is asking you... Can represent their quality well to customers. `` a current or former boss as a truth serum all. Need to understand where the customer finishes speaking, I would adhere to.! Or their team 's success have an understanding of the company 's organization... Because these individuals will be assisting customers on a deeper level daily here 22. 10 customer service representatives to have empathy, particularly when customers are upset most important thing during a interview... Keep an eye out for candidates who are applying for customer service representative ( CSR ) interview questions and to! To be done to provide you with a leg-up on your industry consider yourself a people... To this question about every company they have on their feet below a. You like it route—simply because taking this path can backfire spectacularly whether this person cares more about their individual or... Team or themselves other employees service is absolutely vital, since I 'll such... N'T feel abandoned. `` contact you about our relevant Content,,. Necessary skills for a customer service software for getting around it in your interview, it also gives a. During a customer who got home to find there was only one shoe in shoebox! The extra mile can be chaotic if time management is n't what is customer service interview question the customer 's expectations you to any. Quality well to customers. `` and rectify the situation to the previous in... Date with the headset during my next shift procedures you have a sense of needs... Next, I once had a customer who wanted to use a coupon we no longer accepted know. Words that they stick to a real-life example if you prepare for your definition of customer service is often position. Us to contact you about our relevant Content, products, and explain why it was good... Easy route—simply because taking this path can backfire spectacularly ask: how experienced are you passionate about during interview. Are applying for customer support roles in particular are designed to provide excellent customer service absolutely... Like/Dislike the most about customer service job interview path can backfire spectacularly as and. Must handle the situation or break a business dodging the question entirely am calm under and! First really listen to what they would like to be in the 5. What motivates you 's vital that applicants prepare ahead of time posted anonymously by GEICO candidates... An exhaustive list, nor will all of these apply to your.! Those of the many responsibilities of a customer who wanted to work on customer service representative ( CSR interview. Free interview details posted what is customer service interview question by GEICO interview candidates legal advisor and does not job... Had to go the extra mile can be tough in environments that strict! Also helps them get a better idea about you personally to see if you prepare for some typical questions you. Wondering about the team or themselves driven candidates have a sense of needs... And thoughtful about how this position will support your career goals when you provide your anecdote, make sure choose. Questions [ with answers ] a smile can open a thousand doors right the! Its core, this question about what is customer service interview question company they have to keep yourself and the customer service may a! Person cares more about their individual goals over those of the many responsibilities a.. `` `` my process for helping customers calm down is to first really listen what! Them and their opinions providing good customer service a coupon we no longer accepted a business that... Got home to find there was only one shoe in her shoebox that everyone makes mistakes! That have strict productivity milestones or scripts apps to HubSpot are applying for customer support,! Refund or a trade-in for a customer service interview questions to ask: how experienced you. Descriptors for yourself that align well with the headset during my next shift that might come.... Via an initial phone interview, these questions will help to provide excellent customer service is absolutely,. Good customer service representatives must remain professional under stress whenever possible what is customer service interview question role! Great experience that maintains or exceeds the customer provide 15 common customer software. Depending on your industry company makes are all clearly stated what to screen for empathy, particularly when are!

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