Question 13 When it comes … There are usually no educational qualifications, but a prior career in customer service is a plus. Sit behind a reception desk for long periods of time meeting visitors and answering phone calls. May check baggage and direct passengers to designated concourse. A. More about Administrative Assistant / Receptionist Test. WordPress Download Manager - Best Download Management Plugin, Receptionist quiz multiple choice questions, WordPress Download Manager - Best Download Management Plugin. D. It refers to the practice of welcoming, processing and then monitoring a visitor’s stay. A. Customer Service, 10.9%; Special Requests, 9.2%; Reservation System, 6.7%; Phone Calls, 6.5%; Front Office, 5.9%; Other Skills, 60.8%; The six most common skills found onReservation Clerk resumes in 2020. Job description and duties for Reservation and Transportation Ticket Agent and Travel Clerk. B. C. A device used to identify computer faults. Keeping track of who is in the building. Read below to see the full list. A Test for a Reservation Clerk Purpose: The purpose of this exercise is to give you practice in developing a test to measure one specific ability for the job of airline reservation clerk for a major airline. D. A person who is only sociable after work. D. Manage a team of office juniors. Book hotels for the company. Average Airline Reservations Clerk salaries for job postings nationwide are 53% lower than average salaries for all job postings nationwide. Question 15 Find out the number of the person calling, so you can call them back later. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Reservation clerks work in a wide variety of industries, including travel, transportation and hospitality. … Candidates may ensure that they fulfill all the required standards before opting for the post of Lower Division Clerk in BRO. The average hourly pay for a Hotel Reservation Clerk is $12.84. A. • topinterviewquestions.info/free-24-resume-samples Salary The average national salary of jobs for Airline Reservations Clerk was $ 27,000.00 with a high confidence ranking based on over 250 sources. To create effective presentations and correspondence you should; A. Keeping track of who is in the building. Use our Job Description Tool to sort through over 13,000 other Job … Many employers want to know ahead of time that they are hiring qualified candidates for clerical positions. TITLE: Airline Reservation Clerk DEFINITION: Make and confirm reservations for passengers and sell tickets for airline. Arranges reservations and routing for passengers at request of Ticket Agent. A. [ Placeholder content for popup link ] A. In May of 2008, the annual salary for reservation agents … A. Question 16 17.11 Requirement of Physical Standard, Physical Efficiency Tests and Medical Standards for the post of Lower Division Clerk in BRO is available at Annexure-XVI. C. Pass messages from one person to another. Part of a receptionist’s duty is to screen phone calls, the reason for this is to; A. How should you treat VIP visitors? The qualifications that you need to become a reservation clerk include computer skills and a high school diploma or GED certificate. Effective Diary management helps you to: A. B. A receptionist should have a good memory for names and faces, so they can; A. About This Quiz & Worksheet. In a manner befitting their position. Question 17 There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. # The age limit which is needed is 18-30 years of age. These quiz questions let you test your knowledge of central reservation systems (CRS) in hotels. A visitor wants to park their car in the company car park, what do you do? See our User Agreement and Privacy Policy. Visit PayScale to research hotel reservation clerk hourly pay by city, experience, skill, employer and more. Useful materials: • topinterviewquestions.info/free-ebook-80-interview-questions-and-answers When it comes to the most important skills required to be a Reservation Clerk, we found that a lot of resumes listed 20.1% of Reservation Clerks included Customer Service, while 8.2% of resumes included Telephone Calls, and 8.1% of resumes included Guest Satisfaction. True or false, Question 20 To become a reservation clerk in Indian Railways is by writing the Group D exam conducted by Indian Railways. # Education qualification needed for the exam is that the candidate should have completed +2 from a … Question 14 Question 5 D. Offering to make them a cup of tea. Ace Your Clerical Aptitude Test. Question 4 Keep a track of who has entered the premises and also reduce on-site criminal activity. Complying with all legal, regulatory and best practice guidelines. Receptionists cannot issue car park passes to visitors. Have good knowledge of Microsoft Office packages like Word & Excel. What do you look forward to most … XYZ Ltd. Delhi, Delhi May 2004 - Jun 2007 . • topinterviewquestions.info/free-21-cover-letter-samples Why should we hire you? Question 5 We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Travel industry reservation clerks work at tour companies and travel agencies. Just like every other visitor. In order to score well in this interview question, an efficient way is to give a list of qualities and skills that are in alignment with the respective position. Make visitors feel more valued. Other useful materials for reservation clerk interview: D. Create a professional image of the company. Question 14 Use our Job Search Tool to sort through over 2 million real jobs. Sit behind a reception desk for long periods of time meeting visitors and answering phone calls. If time permits, you’ll be able to combine your tests into a test battery. Question 10 Assigns specified space to customers and maintains computerized inventory of … To be a receptionist you must be able to; A. What should be the qualities of reservation clerk? B. Weed out unwanted sales calls, identify important calls and then only forward those on. interview questions, reservation clerk situational interview, reservation clerk behavioral Post-Listening … What does sorting and distributing the post mean? Receiving, checking and then preparing incoming and outgoing mail for distribution. If you continue browsing the site, you agree to the use of cookies on this website. A. Making people sign a visitors book when they first arrive. • topinterviewquestions.info/job-interview-checklist-40-points Tell me about an accomplishment you are most proud of. Question 4 D. It refers to the practice of welcoming, processing and then monitoring a visitor’s stay. 127-question untimed personality test. Age Limit : 18 to … Transportation industry reservation clerks work for airlines, train companies, cruise lines, rental car agencies and bus companies. As a reservation clerk, you would work a standard number of hours per week. A reception desk needs to be manned at all times of the working day. Free breakfast is available on _____. Good luck! B. and answers TRY AGAIN! The enquiry cum reservation clerk is posted outdoor, in some cases they are posted in air conditioned offices. 1. weekends. This test also incorporates a mental ability component to find those receptionists that are a cut above and could move forward in your organization. … There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by the company. B. It’s part of the diary management system. A receptionist should have good communication skills so they can; A. Guest: Hey. C. Obtaining a visitors signature. These questions are all related to the workings of an office. Lost your password? D. Learn to use new office equipment. Depending on the type of business you work for, your hours may include shift work in the evenings, or on weekends and public holidays. Free psychological tests (1,381,639 taken last month) ... / Professions / Service and sales workers / Cashiers and ticket clerks / Profession ticket issuing clerk; Profession ticket issuing clerk Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. Since hotels can be open at all hours and on weekends to accommodate travellers, clerks who need to care for children or attend school during the day might have the opportunity to work at hours convenient to fulfil other obligations. Procedures are Enquiry for reservations,Determining the room availability,Excepting or dying the request,Documenting the reservation details,Confirming the reservation request,Maintaining the reservation record,Compiling the reservation report A supervisor who interviews her rejects her, indicating that most of the women who succeeded in the job were physically larger than she is. • topinterviewquestions.info/top-8-interview-thank-you-letter-samples A. Also Reservation and Transportation Ticket Agent and Travel Clerk Jobs. In a manner befitting their position. Looks like you’ve clipped this slide to already. As … D. Keep track of company appointments and events. • topinterviewquestions.info/free-ebook-top-18-secrets-to-win-every-job-interviews If date is passed there is no meaning of cancelation and if the date is not passed the clerk deducts some transaction fee … Remember regular visitors and thereby offer them a quicker and more personal service. help.sap.com Berechtigungen werden so in Berechtigungsprofilen zusammengefasst, dass damit einfache Arbeitsplätze beschrieben werden, z. Have you ever had a conflict with train schedules? Let's find out what skills a reservation clerk actually needs in order to be successful in the workplace. Keep a track of who has entered the premises and also reduce on-site criminal activity. How did you handle it? Point out to visitors any shortcomings in their dress style. An effective all round receptionist is; A. Prepare for the Clerk Typist I exam with online practice. B. Receive reservation orders through phone, fax or email. Make some polite conversation about their car. Your employer may require you to … Question 1 For this reason, most employers prefer job applicants with previous customer service or hospitality experience. Question 7 A team player who is also able to work on their own initiative. B. D. Specialist software used to track executive appointments. What is Microsoft Outlook used for? A team player who is also able to work on their own initiative. What did you like and dislike about your previous job? C. Proof checking the grammar in letter to be sent out. A. Question 1 A. In most of the railway stations the clerks can work in 2 shifts in desired timings, but in some stations where the pay is less only one person should work as per the timings in local conditions. B. C. Issue them a car park pass. Question 16 C. By offering them a complimentary car park pass. 52 Practice Tests and study guides to prepare for the Clerk Typist II exam. If for example one had a list of different reservations in different places then the record of the reservation being located somewhere other than what is reserved might make us favour for. 1. C. An extrovert who is only effective when they work as part of a team. C. Have casual conversations with the caller. A telephone exchange system used for directing internal and external phone calls. But in general, use at for the place (hotel, restaurant, resort) and for for the time, duration or purpose ("two nights", "eight o' clock", "lunch"). Question 6 B. Weed out unwanted sales calls, identify important calls and then only forward those on. Clipping is a handy way to collect important slides you want to go back to later. Being a hotel reservation desk clerk has its benefits. Question 10 In this file, you can ref interview materials for reservation clerk such as types of To present a professional image of the company a receptionist should; A. Customer Service high … An ECRC is also responsible for the reservation and seat bookings in a train and issuing of tickets to passengers. These questions are all related to the workings of an office. B. Change or cancel reservations at the request of customers. 3. A. Reservations clerk job description, Reservations clerk goals & objectives, Reservations clerk KPIs & KRAs, Reservations clerk self appraisal ... is costly. Share. B. Top 10 reservation clerk interview questions and answers 1. An ECRC is responsible to help the passengers plan their … Be the first point of contact for people who enter the company premises and create an immediate positive impression of the company. Follow answered Dec 30 '14 … A. Part-time work is often available Conditions. This is one of the best posts in railways for female candidates. Reservation and Transportation Ticket Agents and Travel Clerks quiz, should i become a Reservation and Transportation Ticket Agent and Travel Clerk, is Travel Agents suitable for me, do i want to be a Reservation and Transportation Ticket Agent and Travel Clerk, Travel Agents personality test What is a visitor signing in book used for? Isn't the breakfast free anyway? How do you prioritize your work? D. Tell them there are no spaces available, even when there are. B. Sachbearbeiter in der Flugreservierung. Use our Career Test Report to get your career on track and keep it there. interview… Gossip with colleagues. A loner who works best on their own. True or false, Question 18 Authorizations are grouped in authorization profiles in such a way that the profiles describe work centers, for example, flight reservation clerk. B. Now customize the name of a clipboard to store your clips. A good receptionist should ensure that every visitor, guest or client receives a professional welcome no matter who they are. Writing up correspondence to be sent out. B. C. Carry out market research activities. Question 2 Question 6 C. If there is a space, issue them a car park pass. D. The management of emails and personal information. every day. Some employers provide … Top 10 reservation clerk interview questions B. Use computer equipment more effectively. Reservation Clerk Responsibilities and Duties. You can change your ad preferences anytime. C. Write letters more professionally. D. Keep track of company appointments and events. True or false, Question 19 D. Write professional correspondence. Finding out the names of visitors. Remember regular visitors and thereby offer them a quicker and more personal service. Improve this answer. Question 2 Posts once allocated as per merit-cum-preference given by the candidates will not be changed … • topinterviewquestions.info/free-ebook-80-interview-questions-and-answers D. The management of emails and personal information. D. Get rid of all callers as fast as they can. You will receive mail with link to set new password. Hard skills like these are helpful to have when it comes to performing essential job responsibilities. Put your knowledge to the test by having a go at our challenging Receptionist quiz. You would use a headset for telephone calls. User logs in 2. Have good knowledge of Microsoft Office packages like Word & Excel. Part of a receptionists job is to direct callers or visitors to the right person. • topinterviewquestions.info/free-ebook-top-18-secrets-to-win-every-job-interviews. Clerk Typist I Exam Practice. Training program for airline reservation clerk, Alaska Air Group interview questions and answers, Top 10 village interview questions with answers, Hotel reservation manager application letter, Top 10 voip interview questions with answers, Alaska Airlines, Inc. - Strategic Analysis Review, Generic PPT Presentation for ATC use 2016, Top 10 ward clerk interview questions and answers, Airline reservations agent performance appraisal, Top 10 ward interview questions and answers, No public clipboards found for this slide, Top 10 reservation clerk interview questions and answers. Write up questionnaires and surveys. 2. A. Question 9 15 Train Reservation Clerk Interview Questions. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. C. Be prepared to plagiarise and copy other people’s writing. Receiving, checking and then preparing incoming and outgoing mail for distribution. The test … True or false. B. Qualification Needed : # Candidate should have a Citizenship in India as per the Nationality standard. TASKS: 1. There is no need to sign up or register to take part in this test. For The Job Of Airline Reservation Clerk For A Major Airline. Clerk checks the time and date of ticket 4. An increase of 6% is expected for the position of Airline Reservations Clerk by 2020. C. Asking visitors questions about how their day has been. • topinterviewquestions.info/top-15-ways-to-search-new-jobs A. ALP Psychological Tests ; Mock Test for Junior Engineers ; RRB Online Exams Sample Test ; GK Papers ; Study Material ... Enquiry Cum Reservation Clerk (ECRC) Profile : ECRC Working as ticket Reservation Clerk & answer the queries of Customer . A reservation clerk works with the staff of an establishment to provide customers with a reserved spot for service. B. Question 3 A. To keep a track of office expenses. Would you work holidays and weekends? It can be implemented in the form of a written test or can be based on the actual presentation of skills. User specifies the train and journey details. A female applicant for a position of baggage handler for an airline. Question 8 Hotel Clerk: Wait, wait, wait Mr. Nelson. Question 11 Key Result Areas: Answer inquiries regarding such information as schedules, accommodations, procedures, and policies; Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries ; Confer with customers to determine their service requirements and travel … Answer and respond to customers on reservation inquiries. B. Please enter your email address. Assessments like these are an excellent way for you to find out if you are ready for the real ones. Actors: Reservation clerk, Passenger Purpose: Cancel the ticket Overview:Allows the user to cancel a reservation for a journey. Question 12 Process all reservation requests from customers. Question 7 Be the first point of contact for people who enter the company premises and create an immediate positive impression of the company. C. Used to assist with company audits. A clerical checking test, also known as a clerical aptitude test, forms part of the selection process for jobs requiring administrative skills such as clerical staff, secretarial work or data entry and word processing.
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